Eye associates front desk check in as a new patient was great. The waiting room was neat and clean and everyone wore face coverings and hand sanitizers were available throughout all waiting rooms. I really glad waiting to be seen was not a long process, however my problem was with the 1st tech that called me in to do the preliminary exams prior to seeing the doctor. I was asked some questions which was understandable for being a new patient. The problem was that this tech never introduced herself to me and then she was very abrupt with me and she never appropriately adjust the equipment for me and then she stated she only had a certain amount of time for each patients and I was taking to long answering the questions about which was better cause it was different from my glasses. Then she walked me to have a scan of my eyes and again the equipment was not adjusted for me and I was being spoken to as a child to keep my head forward. I have worked in a trauma center as a Registered Respiratory Therapist and I have always shown consideration and respect for my patients over 30 years. I moved to Florida after retirement and I really thought the sun shine state the people would be friendly then up north, but sad to say they sre not. I guess now that I am here I have to try to get use to the rudeness. However, I really did like how I was treated by Dr.Vandenberg and his assistant, so I will be back because I felt comfortable with them.Cecily, RRT
