I was born with eye problems. For me any visit to get my eyes checked is traumatic. The notices I get before I get there, bring able to do my paperwork ahead of time, entering to pleasant people all contribute to a good experience.Then the assistants did the tests without becoming annoyed when I have difficulties doing what they ask, or simply misunderstand.Then the doctor comes in and talks to me, not at me, to me. When he asked me how I felt he did not presume to know. He really listened. He have me time to formulate my answered without acting rushed.When I go to any appointments I bring something to amuse myself while I wait. Here I don't have a chance to use anything, no reading or playing games. Because each step is planned to keep me from getting nervous.Thank you so much