I was very pleased w the employees and Dr. Anthony and my proceedure. But I would like to make a suggestion--since I will be 80 years young in July, details don't stick in my mind as well as I'd like, even tho I am a retired RN. I had to call back and get the initial "icing or heat" instructions. I did not receive any written info as to my diagnosis and after care. The gal who handled my call back was very helpful. I would definately recommend you all, but remember we seniors.